The Bank of Ghana has addressed concerns expressed by content creators particularly those on social networking website ‘X’ (formerly Twitter) over their inability to access funds paid to them by the platform. According to the central bank such payouts are classified as “service export proceeds” which means content creators may receive earnings either through a foreign exchange account with a local bank in Ghana or in a cedi account “provided all transactions are processed in accordance with applicable regulatory requirements”.

The BOG also said in a statement that while it acknowledged concerns raised by the creators, such challenges shouldn’t arise when transactions are processed correctly, with Governor Asiama assuring them the Bank has made itself accessible to resolve issues faced by digital content creators in terms of their platform earnings.

In the past couple of months, platform creators on the social networking site ‘X’ have complained about how their payment has delayed in Ghana even though X has credited their accounts over a certain period on their dashboards. Information available to Ceditalk shows that the challenge stems from absence of the requisite infrastructure to support cross-border payments coming from the platform. As one X user explained, “supported on paper and actually getting paid are two completely different things”. According to MacJordan Degajor, that infrastructure to serve as a converyor belt between the platform and creators does not yet exist even though Ghana is part of an “extended network” of countries recognised by Stripe, the payment company used by X to make payouts to its platform creators, meaning Ghana is not part of the 46 countries that Stripe operates in. Instead the processing of funds is done by a subsidiary of Stripe known as Paystack which has held to the money as a result of new rules on foreign remittance by BOG.

“BOG has not banned Stripe, but it HAS tightened its rules on money coming into Ghana from abroad. Under updated guidelines and new rules released in Jan 2026, any foreign payment arriving in Ghana must go through approved, licensed structures. Stripe holds no BOG licence. Paystack does, but Paystack was built for businesses collecting payments, not for receiving creator payouts from a US platform on behalf of individuals. The specific setup that would make an X payout land legally and cleanly in a Ghanaian account? It does not fully exist yet. Nobody has built that bridge.”, Mr. Degajor said in a post on X.

In actuality, platform creators in Ghana could see that their monetised accounts have been credited by X but the money sits in the account of Paystack due to regulatory restrictions it does not have the will to go over. For Dr. Asiama, BOG is ready to help resolve these challenges faced by X creators in accessing their funds acknowledging the importance of the creator economy just like cocoa export. He also urged them to organise into a formal association to enable issues such as X payouts be channelled for quick resolution.

Also, it’s instructive to note the sweeping changes X made to its platform early this year causing disruption amongst content creators across Africa which casts X’s own relationship with the continent into question while portraying it as an after thought despite contributions from its users in Africa who continue to make it top 5 most engaging social networking sites in the world, that contribution should not be overlooked. With about 60% of X’s advertising audience across Africa coming from its top 10 market, Ghana with an active X user population of 1.1 million deserves to be treated as a major player within the ecosystem therefore efforts must be made to address the regulatory bottlenecks that inhibit creator monetisation of content on the platform.